FAQs
□ Engraving
Available letters:
Letter counts:
Available letters:
- Japanese characters (Kanji, Katakana, Hiragana) *up to 25 strokes in total
- Alphabets (A-Z, a-z)
- Numbers (0-9)
Letter counts:
- Octagon, Rectangle - up to 2 letters
- Oval, Square - 1 letter
□ Shipping
- Custom rings are usually shipped 8-9 weeks after the order is confirmed and 6-7 weeks for the ready-made rings
- All signet rings are made-to-order
- Items are shipped from Japan
- International shipping is available (we will inform you via email in case delivery to your location is currently unavailable)
□ Delivery Fee
□ Shipping
- Custom rings are usually shipped 8-9 weeks after the order is confirmed and 6-7 weeks for the ready-made rings
- All signet rings are made-to-order
- Items are shipped from Japan
- International shipping is available (we will inform you via email in case delivery to your location is currently unavailable)
□ Delivery Fee
- We offer free international shipping on orders above USD350
- For all other orders, the delivery fee would be added to the order amount at checkout before payment
*Please note that customers will be responsible for import taxes, duties and any other taxes or surcharges charged by their home country
- For all other orders, the delivery fee would be added to the order amount at checkout before payment
*Please note that customers will be responsible for import taxes, duties and any other taxes or surcharges charged by their home country
□ Payment
- All item prices include VAT
- We accept credit card (VISA、MASTER、AMEX、JCB) / Amazon Pay / Apple Pay / Google Pay / Paypal / Shop Pay
- For pre-orders and made-to-order items, the payment will be charged before their shipment
□ Returns
- No returns or exchanges can be accepted after the order is processed unless you have received a faulty or wrong product
- If you received a faulty or wrong product, please contact us from the contact form within 14 days from when you received the item, along with your full name, email address, and order number; we will get back to you with a return instruction as soon as possible
□ Packaging
- All signet rings come in small pouches and are carefully packaged in chic gift boxes
- All item prices include VAT
- We accept credit card (VISA、MASTER、AMEX、JCB) / Amazon Pay / Apple Pay / Google Pay / Paypal / Shop Pay
- For pre-orders and made-to-order items, the payment will be charged before their shipment
□ Returns
- No returns or exchanges can be accepted after the order is processed unless you have received a faulty or wrong product
- If you received a faulty or wrong product, please contact us from the contact form within 14 days from when you received the item, along with your full name, email address, and order number; we will get back to you with a return instruction as soon as possible
□ Packaging
- All signet rings come in small pouches and are carefully packaged in chic gift boxes
- We carefully select ecological packaging materials to reduce plastic consumption
□ How to take care of the signet rings
- Gently clean the surface of the ring with a soft cloth after wearing
- We recommend keeping it away from any chemicals or water which may contain chlorine, sulfur component, etc.
□ Do you have any physical stores?
- For the moment, we are a virtual stall and only exist online. However, we do have pop-up events from time to time, so follow our Instagram and check the latest news on pop-up events and more!
□ How to take care of the signet rings
- Gently clean the surface of the ring with a soft cloth after wearing
- We recommend keeping it away from any chemicals or water which may contain chlorine, sulfur component, etc.
□ Do you have any physical stores?
- For the moment, we are a virtual stall and only exist online. However, we do have pop-up events from time to time, so follow our Instagram and check the latest news on pop-up events and more!